FAQ's

Why do I need to pay a deductible?

Your deductible is a part of the cost of an accident that you agree to pay when you buy insurance. Think of it like your copay on your medical insurance. 

Who do I pay the deductible to?

The deductible is paid to the repair shop. 

When do I get a rental?

Unless your vehicle is not drivable, you should wait till we schedule you for repairs before picking up a rental.

Who will write my estimate?

Both your insurance and we will write you an estimate. Together with the insurance we will review the estimates and come to an agreement on payment.

When do I drop my vehicle off for repairs?

Once we receive a parts deposit and order parts we will call you with a schedule for your vehicle.

How long will it take to complete the repairs?

We know how important it is to have your vehicle back and we truly wish we could give an exact date for completion. The truth is , in this line of work, there are a lot of moving parts that are out of our hands. We’re not just depending on our own team- we’re also waiting on parts suppliers, insurance adjusters, and sometimes even other vendors to do their part before we can move forward.

Why do I need to pay a parts deposit?

To begin ordering parts for our repair, we require a parts deposit. This ensures that we can secure necessary components in a timely manner and reserve your place in our production schedule. We appreciate your understanding as this policy allows us to serve all customers more efficiently and avoid unnecessary delays.

What is a supplement?

While we strive to write a complete estimate at the beginning, sometimes we find additional damage after the vehicle is completely tore down. At this point we write an additional estimate and send it your insurance. Supplements are then  paid by the insurance.